Product Associate- Digital Marketing Jobs at Mumbai
Designation : Product Associate-Digital Marketing
Department : Ecommerce & Innovations
Grade : A1
Location : Andheri (E) Mumbai
Company Profile : Leading Airline Industry
Shift : Rotational
Job Description:
*Manage customer service (Response Management) on Social Media.
*Monitor comments, complaints, suggestions and feedback on Jet Airways' social media channels and across the web.
*Respond to comments with solutions within the specified Turn Around Time (TAT)
*Co-ordinate with external agency and internal departments to ensure a response to guests who post/tweet complaints or provide feedback on Social Media.
*Manage Online Reputation Management (ORM) process.
*Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action.
*Creation and analysis of monthly ORM report for Senior Management.
*Assist in Social Media initiatives and campaigns.
*Ideate with the Social Media agency for new ideas and initiatives.
*Implement and manage Web 2.0 Social Media products.
*To build strong relationships and develop partnership with affiliates/business partners
*Strategize and increase revenue for the airline by using the digital channel.
(Males only)
Regards,
Chaitali
AK Placements
Designation : Product Associate-Digital Marketing
Department : Ecommerce & Innovations
Grade : A1
Location : Andheri (E) Mumbai
Company Profile : Leading Airline Industry
Shift : Rotational
Job Description:
*Manage customer service (Response Management) on Social Media.
*Monitor comments, complaints, suggestions and feedback on Jet Airways' social media channels and across the web.
*Respond to comments with solutions within the specified Turn Around Time (TAT)
*Co-ordinate with external agency and internal departments to ensure a response to guests who post/tweet complaints or provide feedback on Social Media.
*Manage Online Reputation Management (ORM) process.
*Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action.
*Creation and analysis of monthly ORM report for Senior Management.
*Assist in Social Media initiatives and campaigns.
*Ideate with the Social Media agency for new ideas and initiatives.
*Implement and manage Web 2.0 Social Media products.
*To build strong relationships and develop partnership with affiliates/business partners
*Strategize and increase revenue for the airline by using the digital channel.
(Males only)
Regards,
Chaitali
AK Placements